What this contact page covers
This page is not about Gameburger Studios or its support desk. It exists so readers can flag problems with our own coverage of 9 Masks of Fire — a wrong figure, an outdated screenshot, a claim that no longer matches what a casino lists, or a broken link to a source we cited.
Slot math on this title is a good example of why corrections matter. The provider's own page states an RTP of 96.24%, but several operators run configurations reporting 92.00%, 94.06%, 94.10%, or 95.97%. If you play the game at a specific casino and see a paytable RTP that contradicts what we've written, tell us which operator and what the paytable shows — that's the kind of report we can act on quickly.
The same applies to hit frequency, where independent reviews cluster around 39.7% while at least one source lists a figure closer to 49.76%. We flagged that discrepancy once in the main review rather than repeating it across every page, so if you find a page here that states a single hit-frequency number as fact without qualification, that's worth reporting.
Max win is another area open to dispute. Our review treats 2,000x stake — the top payout on the mask scatter ladder — as the documented ceiling, since higher figures circulating online (5,000x, 7,500x) aren't tied to a verifiable mechanic. If you have a primary source that resolves this, we want it.
How we handle correction requests
Every message is checked against the sources listed on the review before any change is made. We don't take a single reader claim as proof over a cited operator page or the studio's own site, but we do re-verify the disputed figure and update the page if the correction holds up. Reports tied to a specific casino, date, or screenshot get resolved faster than general complaints about tone or completeness.
What to include when you write to us
A useful report names the exact page and block where the problem sits — for example, the RTP figure in the specs table, or a claim in the free spins section — rather than a general note that
the numbers seem off." Include the operator or platform where you saw the conflicting figure, since 9 Masks of Fire runs under multiple RTP configurations depending on the casino, and matching your report to a specific site lets us confirm which version applies.
If your complaint concerns something outside our control — a casino's payout delay, an account issue, or a dispute over a specific spin result — that falls under the operator's own support and, where applicable, the licensing regulator (AGCO/iGaming Ontario, Kahnawake, or the relevant authority for that operator). We can only correct what we publish about the game itself.
This site does not process deposits, withdrawals, or account verification, and it has no access to any casino's backend records. Reports about our text, our specs, or our sourcing are what belong here; anything involving real-money play should go to the operator directly, and to the regulator if the operator doesn't resolve it.
Play is restricted to those 19 or older in most of Canada, and 18 or older in Alberta, Manitoba, and Quebec. Contact requests unrelated to page content — including questions about wagering or account access — will be redirected rather than answered here.